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Here are our current policies regarding purchases,
cancellations, and returns. Brass
Arts Unlimited reserves the right to modify or amend its trial and pricing
policies at any time.
Please review all of our policies carefully and contact us if you have any
questions.
Trial Period for instruments, bells, and mouthpipes
For instruments, bells, and mouthpipes, our trial period is
ONE WEEK from receipt of the item. If returned, we must be notified NO
LATER THAN the last day of the trial, and the item must be returned as soon
as possible thereafter. Custom orders sold on trial must have a Return
Authorization issued. Items not shipped and received within ten
business days of the end of the trial will be considered sold. No trial extensions will be allowed.
See Payments, Charges, and Credits, below, for information on returns.
Trial Period for mouthpieces
Mouthpieces may be tried for three days from receipt of the
mouthpiece. No trial extensions are available. There is a
re-stocking fee of $2.00.See Payments, Charges, and Credits, below, for information on returns.
All other returns
All items other than instruments, bells, mouthpipes, and
mouthpieces may be returned within three business days only if new and in
original condition and in original packaging, if any.
This policy does not apply to certain items which are
considered personal (unless sealed in original factory packaging):
reeds, reed guards, instrument swabs, instrument cleaning items , etc.
Personal items are not returnable, unless there is a manufacturing defect. If you have a question regarding this
policy please contact us before returning an item.
Custom order items may not be returned unless covered by a
Trial Period. See Payments, Charges, and Credits, below for more
information on receiving refunds for custom order items. MB Cases: The
2-clarinet case can no longer be ordered through us. You must order it
directly from MB Cases. The Gentleman's Model bassoon case and all
leather cases are all Custom order items which cannot be returned unless
there is a manufacturer's defect.
A note about returning cases:
Cases become personal items if you carry your instrument in
the case for normal use. To return a case, you may try the case for
fit of your instrument, only. If the instrument does not fit, or
if the features of the case are not acceptable, please return it
immediately. The case must be absolutely new, clean, and dry. We
cannot accept cases that have been used at all.
Sheet music may not be returned, due to copyright
considerations, with the exception of our School Support Policy.
See Payments, Charges, and Credits, below, for information on returns.
Orders and Layaways
All orders must be paid in advance, including applicable shipping and sales
tax. No layaways.
An order is considered considered a stock order if the
item ordered is normally in store stock with the features and finish
specified. Any other order is a custom order.
Order Cancellations
Custom orders may not be cancelled. Stock orders may be cancelled. No order may be
cancelled once shipped or delivered to the buyer.
Any order cancelled less than 60 days from the original
order date will receive a refund via the original payment method if
possible, otherwise, by company check. Orders cancelled 60 days and
later from the order date will incur a 4% cancellation fee.
School Support Policy
For those schools which we service on a regular basis
during the academic school year, we offer an extended support policy which
includes special discounts on accessories and music, and certain extended
return policies. Discounts are determined at the beginning of each
school year, and may even be contractual. Schools may return standard
accessories (except personal items) which have not been used and are in new
and sellable condition along with any original packaging for a full refund
of the purchase price within one month of delivery. Special order
accessories may not be returnable, and will be noted as such prior to
delivery. Method books which are standard within the school system may
be returned for full purchase credit, provided it is in new, unmarked,
re-sellable condition. All other music may only be
returned if new, unused, and unmarked and in original packaging, if any, for
purchase price credit less a fifteen percent re-stocking fee.
Payments, charges, and credits
All items, including shipping and sales tax, must be paid in full in
advance. No shipments will be made until funds are clear. We
accept cash in US currency, checks in US funds, and most major credit cards.
Online Store payments
are accepted through PayPal. Credit card purchases,
especially high value purchases,
may require an impression of the card and an original signature. Trial
periods apply, but we may require signed agreements in advance.
Charges will be made on all items which are returned with damage that was
not present when the item left Brass Arts Unlimited. Damage will be
assessed as the greater of the market value loss or the cost to repair the
item at prevailing rates of labor plus the retail cost of parts. It is
important to insure items when they are shipped back to us!
Charges will also be made for re-stocking fees.
Brass Arts Unlimited reserves the right to
waive re-stocking fees at our discretion. In regards to instrument
trials, please contact us regarding re-stocking fees.
Store credit will be issued after all of the
above conditions have been satisfied. Credits will only be issued for
items sold by Brass Arts Unlimited. We reserve the right to request a
store receipt or copy of invoice on return of merchandise.
While it cannot be guaranteed, Brass Arts Unlimited attempts
always to credit customers' accounts using the same payment method as tendered
by the customer. Checks will be issued for items paid in cash.
Stock items sold ON TRIAL are eligible for refund of
credits as soon as possible after the return of the item.
Custom
orders that are returned are not
eligible for a refund until after the item has been subsequently sold.
Custom orders may only be returned if we are notified in accordance with the
trial period policy and the customer is issued a Return Authorization.
Pricing
Our goal is to discount our prices to fair and competitive levels.
Most items which have a published retail price are automatically
priced at discount, and our stated prices always reflect the discount.
Sheet music is normally sold at retail price.
We will gladly disclose all our discounts on request, and will cheerfully
offer better pricing for large quantity purchases when possible. Our
goal is to provide the best combination of price, service, and quality.
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