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Here are our current policies regarding purchases,
cancellations, and returns. Brass
Arts Unlimited reserves the right to modify or amend its trial and pricing
policies at any time.
Please review all of our policies carefully and contact us if you have any
questions.
Pricing, Ordering, and Terms
Our instruments are sold as one of three types of order:
Stock, Special, and Custom. Each has its own pricing, availability, and
trial period policy. All have a manufacturer's one-year warranty.
- STOCK ORDERS - Stock orders are sold from current
inventory, at current prices (see above). Stock orders have a full
seven day trial period policy: You many return the instrument for any
reason within seven days of receipt, and if it is returned in original
condition the price you paid for it will be refunded to you (less any
shipping or other incidental costs of return).
- SPECIAL ORDERS - Special orders are much the same as
Stock orders, except that the item is not currently in stock and you must
wait until delivered from the manufacturer. Delivery times will vary.
Special orders are sold at Current Prices only if paid in full at the time
of the order. If you do not pay in advance, then exchange rates,
shipping rates, commodities prices, or any other factor may increase or
decrease the price of the instrument, and you will pay the price that is
current at the time of delivery. The same seven day trial period
policy applies as for Stock orders.
- CUSTOM ORDERS - A custom order is an item that we have
determined cannot be kept in stock, for whatever reason. As such, it
must be paid in full, in advance. However, you receive a 10% discount
on the price of the instrument (not on the price of accessories or
shipping). A seven day modified trial period applies: you may
return it in new condition and we will sell it for you at full price, no
commission. When it is subsequently sold, you will receive the
purchase price of the instrument in full.
These terms may be modified at any time before the sale of an
instrument, so please be sure to inquire about terms when ordering.
Trial Period for certain items
For instruments and certain other items related to
instruments our trial period is
ONE WEEK from receipt of the item. If returned, we must be notified NO
LATER THAN the last day of the trial, and the item must be returned as soon
as possible thereafter. Items not shipped and received within ten
business days of the end of the trial will be considered sold. No trial extensions will be allowed.
See Payments, Charges, and Credits, below, for information on returns.
See above, Pricing, Ordering, and Terms, for trial period terms specific to
the type of order placed.
All other returns
All other items may be returned within three business days only if new and in
original condition and in original packaging, if any.
This policy does not apply to certain items which are
considered personal (unless sealed in original factory packaging):
reeds, reed guards, instrument swabs, instrument cleaning items , etc.
Personal items are not returnable, unless there is a manufacturing defect. If you have a question regarding this
policy please contact us before returning an item.
Custom order items may not be returned unless covered by a
Trial Period. See Payments, Charges, and Credits, below for more
information on receiving refunds for custom order items.
A note about returning cases:
Cases become personal items if you carry your instrument in
the case for normal use. To return a case, you may try the case for
fit of your instrument, only. If the instrument does not fit, or
if the features of the case are not acceptable, please return it
immediately. The case must be absolutely new, clean, and dry. We
cannot accept cases that have been used at all.
Sheet music may not be returned, due to copyright
considerations.
See Payments, Charges, and Credits, below, for information on returns.
No layaways.
Order Cancellations
Custom orders may not be cancelled. Stock orders may be cancelled. No order may be
cancelled once shipped or delivered to the buyer.
Any order cancelled less than 60 days from the original
order date will receive a refund via the original payment method if
possible, otherwise, by company check. Orders cancelled 60 days and
later from the order date will incur a 4% cancellation fee.
Payments, charges, and credits
All items, including shipping and sales tax, must be paid in full in
advance. No shipments will be made until funds are clear. We
accept cash in US currency, checks in US funds, and most major credit cards.
Online Store payments
are accepted through PayPal. Credit card purchases,
especially high value purchases,
may require an impression of the card and an original signature. Trial
periods apply, but we may require signed agreements in advance.
Charges will be made on all items which are returned with damage that was
not present when the item left Brass Arts Unlimited. Damage will be
assessed as the greater of the market value loss or the cost to repair the
item at prevailing rates of labor plus the retail cost of parts. It is
important to insure items when they are shipped back to us!
Charges will also be made for re-stocking fees.
Brass Arts Unlimited reserves the right to
waive re-stocking fees at our discretion. In regards to instrument
trials, please contact us regarding re-stocking fees.
Store credit will be issued after all of the
above conditions have been satisfied. Credits will only be issued for
items sold by Brass Arts Unlimited. We reserve the right to request a
store receipt or copy of invoice on return of merchandise.
While it cannot be guaranteed, Brass Arts Unlimited attempts
always to credit customers' accounts using the same payment method as tendered
by the customer. Checks will be issued for items paid in cash.
Stock order and Special order items sold ON TRIAL are eligible for refund of
credits as soon as possible after the return of the item.
Custom
orders that are returned are not
eligible for a refund until after the item has been subsequently sold.
Custom orders may only be returned if we are notified in accordance with the
trial period policy and the customer is issued a Return Authorization.
Pricing
Our goal is to discount our prices to fair and competitive levels.
Most items which have a published retail price are automatically
priced at discount, and our stated prices always reflect the discount.
Sheet music is normally sold at retail price.
We will gladly disclose all our discounts on request, and will cheerfully
offer better pricing for large quantity purchases when possible. Our
goal is to provide the best combination of price, service, and quality.
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